SUPPORT
SFL Systems Status
SUPPORT DESK
Our support services are available every week day from 8.30am to 5.30pm and can be contacted by emailing support@sfl.co.uk or telephone +44 (0)330 390 5215.
To assist your development and testing teams, the Safe Financials support desk consists of professional, experienced personnel to provide answers to questions on connectivity, technical issues, CREST functionality and messaging.
The support desk is available on weekdays from 8.30am to 5.30pm. With clients who have tight schedules, or are in a different time zone to the UK, we are able to offer pre-arranged support out of normal hours, at an additional charge.
SUPPORT DOWNLOADS
Below are a selection of spreadsheet proformas (templates) available to make testing more efficient and quicker for you by describing actions to be performed by support.
Please download the required spreadsheet, complete the fields and return to the support desk.
Corporate Action Proformas
Conversion – CVN
Consolidation – CSL
Interest Payment – ITP
Call Payment – CPP
Capital Repayments – CRP
Takeover – TKO
Capitalisation – CAP
Cash Dividend – CHD
Rights Issue – RII
Pari Passu- PPU
Scrip Dividend – SCD
Sub-Division – SDV
Scheme of Arrangement – SOA
Subscription – SUB
Open Offer – OOE
Redemption – RDM
Dividend with Options – DWO
Factsheets
Adding a New Participant
Adding CCP trades
Allegations
Bad Delivery Reason Codes
Central Sponsor List
Corporate Action Overview
Cross Border Testing
Dedicated Environment Benefits
Delay Reasons
How to Register for the SimGUI
Increasing holdings (FOP-DEL) using the SimGUI
ISIN changes
Proxy Voting
Rolling Nets
Settlement Netting
Settlement Netting Statuses
Special Counterparties
Splitting using the SimGUI
SSE Failure Reasons
Stock Loans
Testing Partners
Timetable Function
Tolerance Matching
Transaction Lifecycle
TSO List
Safe Financials Ltd
1st Floor Waverley Court
Wiltell Road
Lichfield
WS14 9ET